If you have a complaint about your callback experience, the assigned contractor’s conduct, the work quality, or any interaction with Shreveport Paving, please email contact@shreveportpaving.com with the subject line “Complaint”. Include the callback date, the assigned contractor name (if known), the specific issue, and any supporting information (photos, invoices, communication records).
Complaints are acknowledged within 3 business days of receipt. Initial investigation takes 5–10 business days depending on complexity. Written response is provided at the conclusion of investigation, including any action taken or planned.
If you are not satisfied with the resolution, you may escalate to: (1) the assigned contractor’s state licensing board (LADOTD for paving contractors in Louisiana), (2) the Better Business Bureau serving NW Louisiana, or (3) a small-claims court where the amount in controversy is within jurisdictional limits. Shreveport Paving will provide contractor licensing details to support any such escalation.
Contractors who receive multiple substantiated complaints, fail to hold current licensure, fail to carry required insurance, or engage in deceptive practices are removed from our referral network. Removals are tracked internally and factored into future assignment decisions.
